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How to Add Single or Multiple IDs for Charging Access

This page is no longer being updated and will be phased out soon. For the latest information, please refer to the new knowledge base: https://tmh-help.freshdesk.com/en/support/solutions/articles/203000007833-how-do-i-add-ids-for-charging-access-


Follow these steps to add IDs to the system:

Important Notes Before You Start

  • Ensure that the ChargePilot Controller has internet access so it can retrieve the information about the newly added IDs and make them usable on site.

  • The following steps apply only if no third-party billing backend is used. If a billing backend is in place, ID management must be performed there instead.

Option 1: Adding Single IDs

  1. Enter ID Name: Provide a descriptive name (e.g., license plate, driver name, or DKV card number).

  2. Enter ID Tag:

    • Using a Reader (optional): Connect a USB reader and swipe the card. The ID will appear in the selected field (ensure the correct 14-digit format for DKV cards).

    • Without a Reader: Manually enter the ID. For 8-digit DKV IDs, add 6 leading zeros (e.g., 00000012345678).

  3. Add Optional Details: Enter any additional information if needed.

  4. Assign Sites: Select the relevant sites where the ID should be active and save.

Option 2: Adding Multiple IDs (Bulk Upload)

  1. Download the Template: Download the provided example .csv file.

  2. Prepare the File: Add the IDs and names according to the template format (up to 500 IDs per file).

  3. Upload and Assign: Upload the file, assign the sites, and save.

Pro Tip: Use the bulk upload feature for a quick and easy setup of multiple IDs!


We value your feedback! If you have suggestions or comments, please use the Feedback option in the Help Center within the ChargePilot Dashboard. Your input goes directly to our team and helps us improve. Thank you!

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