Charging Point Statuses & Error Codes
Overview
Charging Point Status Chart | Overview
Charging Point Statuses are shown in the ChargePilot Dashboard and provide information about the current status of all charging points of the selected site(s). This can be seen in single- and multi-site view.
It’s differentiated between OCPP statuses and other statuses which are not sent via OCPP, such as “Unknown” or “Offline”.
In the Overview Chart only the primary statuses are displayed: “Available”, “Charging”, “Error” and “Offline”. All secondary statuses are grouped as “Other”.
In the Detail Chart all statuses are shown.
When hovering on a status, a tooltip with an explanation of the status is shown.
Charging Point Status Chart | Detail
Status Explanation
In our ChargePilot Web Portal we display and map different OCPP StatusNotifications. Below you find an overview about their meanings and what actions are possible from the Web Portal.
Status for the Web Portal | OCPP Charging Point Status | Condition according to OCPP 1.6 | Tooltip on hover | Possible actions in the Dashboard ❌ / | |||
|---|---|---|---|---|---|---|---|
| 1 | Restart charging point | Start charging session | stop charging session | ||||
| 2 | Operative States | ||||||
| 3 | Available |
| When a Connector becomes available for a new user (Operative) | No EV is connected to the charge point. The charging point is free. |
|
| ❌ |
| 4 | Preparing |
| When a Connector becomes no longer available for a new user but no charging session is active.Typically a Connector is occupied when a user presents a tag, inserts a cable or a vehicle occupies the parking bay (Operative) | The EV is plugged in and charging has to be authenticated by the user. |
|
| ❌ |
| 5 | Charging |
| When the contactor of a Connector closes, allowing the vehicle to charge (Operative) | The connected EV is charging. |
| ❌ |
|
| 6 | Paused by LM |
| When the contactor of a Connector opens upon request of the EVSE1, e.g. due to a smart charging restriction or as the result of StartTransaction.conf indicating that charging is not allowed (Operative) | The charging session is currently paused by either the charging station or ChargePilot. |
| ❌ |
|
| 7 | Paused by EV |
| When the EVSE1 is ready to deliver energy but contactor is open, e.g. the EV is not ready. | The EV is currently not accepting power anymore, maybe because it’s already fully charged. |
| ❌ |
|
| 8 | Finishing |
| When a charging session has stopped at aConnector, but the Connector is not yet available for a new user, e.g. the cable has not been removed or the vehicle has not left the parking bay (Operative) | The charging session has stopped but the charging point is not yet available. |
|
| ❌ |
| 9 | Available |
| When a Connector becomes reserved as a result of a Reserve Now command (Operative) | see “available” |
| ❌ | ❌ |
| 10 | Inoperative States & Offline | ||||||
| 11 | Unavailable |
| When a Connector becomes unavailable as the result of a Change Availability command or an event upon which the Charge Point transitions to unavailable at its discretion. Upon receipt of aChange Availability command, the status MAY change immediately or the change MAY be scheduled. When scheduled, the StatusNotification shall be send when the availability change becomes effective. (Inoperative) | The charging point is not available for charging. |
| ❌ | ❌ |
| 12 | Error |
| When a Charge Point or connector has reported an error and is not available for energy delivery. (Inoperative). | Error in the charging session or at the charging point. |
| ❌ | ❌ |
| 13 | Offline | NO OCPP STATUS |
When the charging station is offline, either the power supply is interrupted and the station is off, or the connection is interrupted and the station continues to charge. The max. available charging power depends on the charging station settings. | The charging point is offline. | ❌ | ❌ | ❌ |
| 14 | Unknown | NO OCPP STATUS | - | The charging point has not reported its status yet. |
| ❌ | ❌ |
1Electric Vehicle Supply Equipment
2Starting a charging session remotely is possible if RFIDs are created in ChargePilot. If all RFIDs are created in a 3rd party billing backend, this functionality is not available.
Error Codes
Error Notifications in the ChargePilot Dashboard
In OCPP it’s possible to have all possible combinations of charging point statuses and error codes. In the ChargePilot Dashboard, all error codes are displayed in the Error Notifications tile, even if the corresponding status of the charging point is not Error.
In the Charging Point details table (single site view), it is shown via a red info-icon when a charging point sends an Error Code.
All displayed error codes are live. As soon as an error disappears, e.g. after a reboot of the charging station, or after reconnection to ChargePilot the resolved error information will disappear from the ChargePilot Dashboard.
Unavailable + Error Code
Error + Error Code
List of OCPP Error Codes
Error Code | Description according to OCPP 1.6 | Recommended Steps to resolve the error | |
|---|---|---|---|
| 1 |
| Failure to lock or unlock connector. | ConnectorLockFailure: Failure to lock or unlock connector. Please try to:
|
| 2 |
| Communication failure with the vehicle, might be Mode 3 or other communication protocol problem. This is not a real error in the sense that the Charge Point doesn’t need to go to the faulted state. Instead, it should go to the SuspendedEVSE state. | EVCommunicationError: Communication failure with the vehicle. Please try to:
|
| 3 |
| Ground fault circuit interrupter has been activated. | GroundFailure: Ground fault circuit interrupter has been activated. Please try to:
|
| 4 |
| Temperature inside Charge Point is too high. | HighTemperature: Temperature inside Charge Point is too high. Please try to:
|
| 5 |
| Error in internal hard- or software component. | InternalError: Error in internal hard- or software component. Please try to:
|
| 6 |
| The authorization information received from the Central System is in conflict with the LocalAuthorizationList. | LocalListConflict: Conflict with the authorization information. Please try to:
|
| 7 |
| No error to report. | NoError: No further error information provided by the charging station
|
| 8 |
| Other type of error. More information in vendorErrorCode. | OtherError: Other type of error (#error code). Please follow the instructions in the user manual of the manufacturer. |
| 9 |
| Unknown error. | No Error Code available. |
| 10 |
| Over current protection device has tripped. | OverCurrentFailure: Over current protection device has tripped. Please try to:
|
| 11 |
| Voltage has risen above an acceptable level. | OverVoltage: Voltage has risen above an acceptable level. Please try to:
|
| 12 |
| Failure to read power meter. | PowerMeterFailure: Failure to read power meter. Please try to:
|
| 13 |
| Failure to control power switch. | PowerSwitchFailure: Failure to control power switch. Please try to:
|
| 14 |
| Failure with idTag reader. | ReaderFailure: Failure with idTag reader. Please try to:
|
| 15 |
| Unable to perform a reset. | ResetFailure: Unable to perform a reset. Please try to:
|
| 16 |
| Voltage has dropped below an acceptable level. | UnderVoltage: Voltage has dropped below an acceptable level. Please try to:
|
| 17 |
| Wireless communication device reports a weak signal. | WeakSignal: Wireless communication device reports a weak signal. Please try to:
|
More details on OCPP can be found here: https://mobilityhouse.atlassian.net/wiki/spaces/EDSE/pages/edit-v2/3958505526