Alfen Charger are normally preconfigured for interacting with the Charge Pilot system. By clicking through the following steps you can ensure that all settings are set correct.

Configuration for ChargePilot

Part A: ACE Service Installer

Step 1:

Installation ACE Service Installer

ACE Service Installer login credentials:

  • User: TMH_Partner

  • Password: TMHcharging!

If the connection between laptop an station was successful the Alfen Eve Single will pop up on the left side including network connecting informations (IP).

  • The ACE Sevice Installer uses broadcast messages to find the stations IP, so if the laptop has an intranet connection to the CP, it will appear in the list of available chargers. As showed in the picture below, the IP of each charger is visible, so if the IP of your laptop is not in the same subnet as the target CP, please change your settings to be in the same one.

Step 2:

User Interface ACE Service Installer

  • The ACE Installer includes different tabs, where you can change the CP settings.

  1. General

  2. Power Settings

  3. Load Balancing

  4. Authorization

  5. View all Transactions

  6. Connectivity

  7. Interface

  8. Alerts

  9. Logging

  10. Live Monitoring

Part B: Configuration Alfen Eve Single - General

Step 1:

  • This first tab shows a general overview about the essential CP informations.

Please check if the Customer Ident. Number is equal to the serial ID that you can find on the installation protocol.

  • We can identify each station via its charge point ID. Make sure this ID is unique for each single station!

Step 2:

  • Check the current software version. The firmware update of each station shall be done with cautios. If any of the following steps are not clear, please contact an expert to guide you through the process to ensure system integrety.

For firmware updates you can upload the newest firmware provided by The Mobility House via the button Upload Firmware.

  • Updating from an older version (4.12 or older) to firmware version 4.14 or higher is always possible by using upgrade file 4.14A

  • In case the charger is already running on firmware version 4.14 or higher, please use firmware type B

  • More information on the firmware files with encryption key A or B can be found here

  • After the firmware updating has finished the station will reboot automatically. You can also reboot the station manually by clicking the Reboot Button [c].

Step 3:

  • The submenu license key offers an overview about the feature permissions that are activated or locked via the stations license key.

Part C: Configuration Alfen Eve Single - Power Settings

Step 4:

The Power Settings should be set as you can see in the screenshots.

It is possible to change the Station maximum current as well as the Max current of the connector. Make sure the current values are exactly set to ensure charging processes without exceeding the maximum fuse limit!

Optional: Configuration Messestehle

  • Activate Advanced settings by clicking the check box.

  • Choose Schuko in the field connector type.

Part D: Configuration Alfen Eve Single - Load Balancing

Step 5:

The Load Balancing Settings should be set as you can see in the screenshot.

  • For Alfen Eve Single preconfigured stations you don´t have to change settings in this tab.

Part E: Configuration Alfen Eve Single - Authorization

Step 6:

  • You can select between two authorization modes to unlock the stations socket and start the charging process.

Possible authorization modes:

  1. Plug & Charge

This Authorization mode enables charging processes by simply Plug and Charge. Therefore it is necessary to set the authorization mode to Plug & Charge and enter “PLUGANDCHARGE” as Plug & Charge ID. Press enter and click Save to save the current settings.

  • The Plug & Charge ID is the (virtual) card to which all charging sessions will be charged. It’s important to get the right Plug/Charger ID, otherwise the charging station won’t recognize a valid (virtual) card and won’t start charging.

  1. RFID

This authorization mode only ensures charging processes by using predefined RFIDs. Therefore, it is necessary to change the authorization mode to RFID. Press enter and click Save to save the current settings.

  • Depending on your default settings, activate or deactive Restart after Power Outage.

Part F: Configuration Alfen Eve Single - View all Transactions

Step 7:

No configuration settings necessary.

Part G: Configuration Alfen Eve Single - Connectivity

Step 8:

The Connectivity Settings should be set as you can see in the screenshot.

  • You can adjust the stations backend communication in the ACE Installers connectivity setting tab. For communication with the TMH backend select TMH ChargePilot. For other CP configurations select appropriate user defined backend presets.

  • It is also possible to change the endpoint used to connect to the OCPP Central System. Therefore it is also necessary to select the OCPP protocol version.

Part H: Configuration Alfen Eve Single - Interface

Step 9:

  • In this setting tab you can find different interface settings like display language, display light intensity or LED settings.

Upload Image: For an individual screen you can upload the clients company logo as seen in the screenshot below.

Part I: Configuration Alfen Eve Single - Alerts

Step 10:

For standard configuration there are no settings required.

Part J: Configuration Alfen Eve Single - Logging

Step 11:

In the Logs tab the user can observe the general logs of the Alfen Single charger, including OCPP messages.

  • In this tab it is also possible to run shell commands that will interact directly with the station.

Part K: Configuration Alfen Eve Single - Live Monitoring

Step 12:

This setting tab provides the opportunity to check the current station parameters and live data.

  • During troubleshooting it can be useful to check all the values.

Additional Information


In the Logs tab the User can observe the Alfen Chargers general logs, including OCPP messages.

In this tab is also possible to run shell commands that will interact directly with the station. In the moment TMH has knwledge of two commands that can be ran:

  1. evsim [connector] [EV]

  2. txerase

The first one allows the user to simulate one of the following EVs:

For example, to simulate a Tesla, we can run the command evsim 1 tesla, meaning that we want to simulate a Tesla in the connector of the CP.

The command number 2. is used to erase any hanging messages buffered in ICU, like meter values or any other transaction related messages. This command shall be used in emergency cases.

Additional Documents

Single Pro Line Quick Installation Guide

Suspend Charging mode Installation